Privacy Policy

Your privacy matters to us at dawnshadehaven

Last updated: January 15, 2025

Introduction and Scope

dawnshadehaven ("we," "us," or "our") operates dawnshadehaven.com and provides retirement planning education and financial literacy services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to all information collected through our website, mobile applications, and related services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

Important: We are committed to protecting your privacy and ensuring transparency in how we handle your personal information. This policy complies with South African Protection of Personal Information Act (POPIA) and international privacy standards.

Information We Collect

We collect several types of information from and about users of our services:

Personal Information

Name and contact details (email address, phone number, postal address)
Age and date of birth for retirement planning calculations
Employment information and income details
Financial goals and retirement planning preferences
Account credentials and security information

Technical Information

IP address and device identifiers
Browser type and version
Operating system and device information
Usage data and website interaction patterns
Cookies and similar tracking technologies

Data Minimization: We only collect information that is necessary for providing our retirement planning services and improving user experience. We do not collect sensitive personal information unless explicitly required and consented to.

How We Use Your Information

We use the information we collect for various purposes related to our retirement planning services:

Purpose	Legal Basis	Data Types Used
Providing retirement planning services	Contract performance	Personal and financial information
Account management and support	Contract performance	Contact details, account information
Service improvement and analytics	Legitimate interest	Usage data, technical information
Marketing communications	Consent	Contact information, preferences
Legal compliance	Legal obligation	All relevant data types

Specific Use Cases

Creating personalized retirement planning recommendations
Calculating retirement savings projections and goals
Providing educational content tailored to your needs
Sending service updates and important notifications
Improving our website functionality and user experience
Complying with financial services regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing services. These providers are bound by confidentiality agreements and are only authorized to use your information for specified purposes.

Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

Data Processing Agreements: All third-party service providers are required to sign data processing agreements that ensure they handle your information according to our privacy standards and applicable laws.

Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

SSL/TLS encryption for all data transmissions
Advanced firewall protection and intrusion detection
Regular security audits and vulnerability assessments
Secure data storage with encryption at rest
Access controls and user authentication systems

Administrative Safeguards

Employee training on data protection practices
Strict access controls based on job responsibilities
Regular review and update of security policies
Incident response procedures for data breaches
Background checks for employees with data access

Data Breach Notification: In the unlikely event of a data breach that may affect your personal information, we will notify you within 72 hours and provide details about the incident and steps being taken to address it.

Your Rights and Choices

You have several rights regarding your personal information:

Access and Portability

You have the right to request access to your personal information and receive a copy of the data we hold about you. You can also request that we transfer your data to another service provider in a structured, commonly used format.

Correction and Updates

You can request corrections to any inaccurate or incomplete personal information. We encourage you to keep your information up-to-date through your account settings or by contacting us directly.

Deletion and Erasure

You have the right to request deletion of your personal information, subject to certain legal and regulatory requirements. We will honor such requests unless we have a legitimate business or legal reason to retain the information.

Marketing Preferences

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. Even if you opt out of marketing communications, we may still send you service-related notifications.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity before processing your request.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

Account Information: Retained for the duration of your account plus 7 years after closure for regulatory compliance
Financial Data: Retained for 7 years after account closure as required by financial services regulations
Usage Data: Retained for 3 years for analytics and service improvement purposes
Marketing Data: Retained until you opt out or withdraw consent
Technical Logs: Retained for 1 year for security and troubleshooting purposes

Secure Deletion: When we no longer need your information, we securely delete or anonymize it using industry-standard methods to prevent recovery or reconstruction.

International Data Transfers

As a South African company, we primarily process your information within South Africa. However, some of our service providers may be located in other countries, including the United States and European Union.

When we transfer your information internationally, we ensure appropriate safeguards are in place:

Standard contractual clauses approved by regulatory authorities
Adequacy decisions recognizing equivalent privacy protections
Binding corporate rules for multinational service providers
Certification schemes demonstrating compliance with privacy standards

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Types of Cookies We Use

Essential Cookies: Required for website functionality and security
Analytics Cookies: Help us understand how visitors use our website
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for specific websites.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our records and terminate any associated accounts.

Age Verification: We may implement age verification measures to ensure compliance with this policy and applicable laws regarding the collection of information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you via email if you have an account with us
Post a notice on our website homepage
For material changes, provide at least 30 days' notice before implementation

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

dawnshadehaven
31 Mansard St, SW5
Vanderbijlpark, 1900
South Africa

Email: info@dawnshadehaven.com
Phone: +27136562603

We will respond to your inquiry within 5 business days.